Sharing its reception with the Caribe Club, the Tropical Princess allows its guests to utilise the massive spectrum of facilities at either hotel, including the mini train that takes you to your room from the reception, through the peaceful grounds of the complex. The hotel provides sunbeds by both the pool and the golden sand beach right next to the hotel. All tastes are taken into account with our full evening entertanment programme, and wide range of day activities, making it ideal especially for families and couples of all ages.
Review by Anonymous from New Jersey, USA on August 21, 2009 for stay during July, 2009.
Overall
Service
Room Comfort
Cleanliness
Food
Value
Holiday Review
Not a great holiday, bad experience.
Quality
We were in a group of around 150 people from the United States, around 75 from the same family. When we got there I didn't like the appearance, the area where there is a water fountain was so dirty, with mold that already gave me a bad feeling. From the lobby to the rooms was about a 10 minute walk and even though the swimming pools are nice, they are not clean enough, they was mold around them. Sorry beautiful Dominican Republic.
Service
They have very friendly personnel in the food court. I had to wait two days to get an iron to press my shirt, but before that I spend an entire day trying to get in contact with someone to ask for the iron. If you don’t request or throw the bed sheet on the floor, housekeeping will not change it. Not a great experience, my first and last ever time there. For the service, it should be half the price it is.
Food
Not great. I had food poisoning, especially with seafood. First time that has happened to me in the Dominican Republic. Fruits were very good.
Entertainment
Was average.
Holiday Nightmare!
Review by Zoe from Hull on June 9, 2008 for stay during May, 2008.
Overall
Service
Room Comfort
Cleanliness
Food
Value
Tour Operator/Travel Provider: Thomson
Holiday Review
I will start with the good stuff because it won't take long! The hotel was lovely, the beach was beautiful, the staff were very friendly.
Now for the bad stuff! The food, it was awful. It was always cold. I tried but couldn't eat for the week I was there. Everyone we spoke to had someone in their party who had suffered from food poisoning. We saw one lad taken away in an ambulance after been found collapsed in his room due to food poisoning. The Thomson rep was rarely around and when we needed to contact her we were told by the reception staff that there wasn't a contact number for her and that we had to ring Thomson in England!!!! after making that expensive call they couldn't contact her either! Other people had the same problem. The flight with Thomsonfly wasn't great either the food was cold. The TV entertainment was exactly the same on the return flight as the outbound flight, 9 hours is a long time to watch exactly the same stuff! My lesson learnt is DO NOT book a holiday with Thomson ever again.
A week after my partner had booked this holiday for my 30th birthday I found out Tropical Princess had appeared twice on GMTV due to food poisoning outbreaks, I went to my local Thomson to discuss my concerns and I was told Thomson had never heard of such a thing happening and that all Thomson reviews were fine (I now know they are fine because if you leave a bad review Thomson don't allow it on their website, I have tried!!!!). I asked Thomson back in September if I could change hotels but I was told my partner would lose the deposit he had already put down.
Thomson you are a disgrace!
Quality of Accommodations
It was basic. Bed was comfortable. Patio doors didn't lock. Ants in the bathroom around the sink area. Shower & Shower curtain was old and tatty.
Holiday Service
Towels changed daily, but were very grey looking.
Holiday Atmosphere
The people we met were so friendly, everyone always stopped for a chat.
Food & Entertainment
Don't touch the food.
It's also the Caribe Club Princess
Review by Bill Rowlands from Walney, Cumbria on April 9, 2008 for stay during April, 2008.
Overall
Service
Room Comfort
Cleanliness
Food
Value
Tour Operator/Travel Provider: Thomson
Firstly, the Tropical Princess and the Caribe Club Princess are the same, the only difference is that one offers you 3 extra visits to the Al-la-carte restaurants, the main food hall, swimming areas, clubs for kids etc are all the same.
Off to a very bad start from the moment we arrived at the hotel, the room upgrade we'd paid for wasn't available. Hotel receptionist refused to believe us, the rep wasn't much help either saying that Thompson in the UK don't inform them of anything. According to the receptionist, the room we had upgraded to didn't exist. It was only when my wife managed to dig out the confirmation paperwork did the rep believe us and hey presto...the room we had upgraded to did not only exist but there was one available.
On arrival in the room, we were extremely disappointed. The sheets were a dirty grey colour and very creased (as if recently slept in??), blankets were old, worn and threadbare. There was a very large water stain on the ceiling above the bed in the main bedroom, both wardrobes in both rooms, the doors were either stuck fast and couldn't be moved or hanging off. The main door had a large gap between the frame and the space in the wall. After further investigation, while walking through the hotel, it was noticable that this condition was present in most of the rooms.
Used a total of 7 magnetic keys during the 1 week stay as there were continual problems gaining entrance to the room.
Had to complain en-masse with others who arrived on the day we did, to get a safe key, had to carry all valuables with us for the first 24 hours and then the only way we could get a safe key was to pay for the whole week. $24 for a service which is free in most other hotels.
The food was very boring and offered little change each evening, felt very sorry for those who were there for 2 weeks. Couldn't confirm it but on the day before we left, I thought I had seen a rat in the eating area.
The rep was rarely on site, not her fault entirely as Thomson had given her 7 other locations to look after / supervise.
Thomson on site had no record of the flight upgrade we had paid for and we were told it was not possible to have only requested an upgrade for the return overnight flight. Had to make a call at our expense to have Thomson UK fax the confirmation to the hotel so a copy could be given to the rep.
The rather large Thomson rep at the airport also didn't believe we had upgraded and had another rep check on this.
The pool areas were very nice though, it has to be said, three very large pools with plenty of sun bed availablility. Easy access to the beach where there were also plenty of sunbeds.
In 2007 we had stayed further north at the Riu Mambo, also a Thomson resort, spend the few extra £'s and stay there instead, it'll be worth it and something we wish we had done!!
Anonymous said, "What a great holiday! We went to celebrate our 10th wedding anniversary and my birthday. Because of this we could book a romantic meal in one of the restaurants. We chose Chez Isabella (French) and the food and service were superb. In fact, there is a large selection of restaurants..." (further information on Tropical Princess)
steven said, "went on our honeymoon. service was good but good luck getting the free bottle of rum they promised. we had to complain 3 times before we finally got a bottle of champagne and some fruit. beautiful resort with a very relaxing feel. air conditioner broke and we wanted a room closer t..." (further information on Tropical Princess)
Reading & Writing Reviews
RSS
Bookmark
Print
Send to Friend
